International shipping agency service 【tenso.com】

We're your Japanese online shop.
We deliver to your home, even if you live overseas, using tenso.com's service!
Travel to Japan with your CrownCard, discover exclusive items, and enjoy them in the comfort of your own home.

How to use

1. Sign up for free at tenso.com!
2. Add your collection to your cart and set your shipping address to your tenso.com address.
3. We'll ship to tenso.com.
4. Tenso.com will ship to your country.

Click Here ⇒ 【Tenso.com】

Usage Fee

The fee for using the forwarding service is the total of the forwarding fee and the international shipping fee (EMS).

Once your item arrives at the tenso.com warehouse, please pay the usage fee to tenso.com.
Once payment is complete, your item will be shipped to your country.
*The usage fee varies depending on the package's weight and destination.

Purchase Procedure

1.Select a collection item

2.shopping cart

3.Enter your membership information

Name：Please enter your name. This name will be used to create the shipping label and clear customs, so please make sure to enter your name correctly. We are not responsible for any problems caused by inputting incorrect information.

Katakana Name：Please enter your name in Japanese katakana. If you don't know the pronunciation, please enter the same as your "Name".

Adress：Once you have registered with Tenso.com, you will be issued with a Japanese address. Please enter that address. This is not your country's address.

4.Select shipping and payment methods

5.Place your order

6.Complete

Important Notes

When using the service, please read the [tenso.com User Guide] and [tenso.com Terms of Use] before using the service.
Our shipping charges are the cost to [tenso.com].
For international shipping, [tenso.com] will incur shipping charges.

Once shipped, orders cannot be canceled, returned, or exchanged.
International shipping is a service provided by "tenso.com."
For inquiries regarding "tenso.com" services, please contact tenso.com customer support.

Once the product arrives at tenso.com, we are unable to answer any inquiries regarding the product.

Frequently Asked Questions

Q. Do you ship worldwide?
A. Yes

Q. Are your products brand new?
A. All products we sell are brand new.
There may be initial scratches or damage to the box or dents during shipping.

Q. How do I order?
A. You can order directly from our website.
Simply browse our collection, add items to your cart, and check out securely.

Q. Do you ship internationally?
A. Yes, we ship worldwide!
Shipping costs and delivery times vary depending on your location. Visit [tenso.com] for more information.

Q. Do international orders include duties and taxes?
A. No, they do not.
For more information, please see the [tenso.com User Guide]. "

Q. Can I cancel my order?
A. Cancellations are not accepted after shipment.

Q. Why do prices change from time to time?
A. Rates are updated based on the yen.
Also, prices for rare items may fluctuate significantly.

Q. How can I contact CrownCard?
A. You can reach our customer support team via email at info.crowncard@gmail.com or through the contact form on our website.

Q. Do you have a physical store?
A. No, we’re only an online retailer.